Returns Policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a full refund or replacement:

  • Product is defective
  • Product is not as described
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Unit 3, 7 Cavendish Street, Mittagong NSW 2575. 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

All change of mind purchases will be subject to a $10 restocking fee.

Contacting us

If you have any questions about this Policy, please contact us.

PH: 02 4872 4222

 

 

This document was last updated on April 4, 2018